Contact & Support

Frequently Asked Questions


Shopping Online at

When you see an item you wish to buy...

  1. CLICK on the photo or underlined text as instructed.
  2. YOUR SHOPPING CART page will appear, where you will see the item has been added to your order. You will also see any other items you have ordered, along with the quantity of each item.
  3. TO CONTINUE SHOPPING, use the "BACK" button (or the left arrow icon) on your browser.
  4. WHEN FINISHED SHOPPING, click on the shopping cart icon at the top right. This will make your Shopping Cart page appear.
  5. IF YOU HAVE AN AD CODE from an advertisement, mailing, or email, type the code into the box to the right of where it says, "If you have an ad code or a catalog code please enter it here:"
  6. TO SEE YOUR TOTAL, click on the UPDATE/RECALCULATE button.
  7. TO SUBMIT YOUR ORDER, click on the CONTINUE button at the bottom.

To set up an online account at and begin using the features included...

  1. Go to
  2. Under "New Customers", select "Personal" or "Business" account type.
  3. Click REGISTER.
  4. Fill out the registration form. Be sure all required fields are correct.
  5. Click REGISTER.
  6. For international ordering (outside the US), please Contact Us.

To change the quantity of an item in your cart...

  1. On the Shopping Cart page, select the number in the quantity field (to the left of the unit of measure) and type the new quantity.
  2. Click UPDATE
  3. TO REMOVE AN ITEM from your cart, simply click Remove below the item description.

Stoner accepts VISA, Mastercard, Discover, and American Express

  1. From the Shopping Cart page, select Checkout when you have finished adding products.
  2. Select CREDIT CARD ON FILE if you already have a credit card assigned to your Stoner Account. Then, select the credit card you wish to use. Verify the card number, expiration date, and CSC code are all correct.
  3. OR Select OTHER CREDIT CARD if you would like to use a new credit card not already set up on your account. Fill in the required information, and click "Apply"
  4. Nothing will be submitted until you click on the PLACE ORDER button.

If any items you order are placed on back-order...

  • Most Stoner products are in stock and ship the same day if you order before 5pm ET.
  • On rare occasions where an item is on back-order, it usually ships within 3 business days.
  • In such occasions, your entire order will be held for any back-ordered items, and will ship complete.
  • Your credit card WILL NOT be charged until your order ships.

If you still have questions...