Stoner’s aim is to keep its customers satisfied for life with world class service and technical support that exceeds expectations. Stoner customers enjoy same day shipping, a money-back guarantee, volume price discounts, free samples, expert advice, and real-time technical support.
Our knowledgeable customer advocates are empowered to immediately resolve issues without a cumbersome approval process or frustrating delays. Although less than 1.5 % of transactions are below expectations, customer feedback is reviewed weekly to discover opportunities to improve our products and service. As a result, Stoner enjoys strong customer loyalty with a customer retention rate above 98%.
Not only our service, but also our products must exceed your expectations. Stoner listens and responds to customer needs by formulating and developing high performance solutions that offer improved safety, environmental, or economic benefits without sacrificing performance. You’ll find that Stoner products are safer, eco-friendly, and simply work better.
Lean manufacturing ensures the consistent high quality of Stoner products and eliminates unpleasant surprises. Lean processes keep inventories low, products in stock, and facilitates same day shipping.
Our Enterprise Resource Planning (ERP) system links operations across all functional areas of the business from raw material ordering through production, inventory management, distribution, and sales tracking.
In recognition of its consistent product quality and high customer satisfaction, in 2003, Stoner was awarded the Malcolm Baldrige National Quality Award for business excellence.
Never run out of the supplies you need to keep your business running. Whether you are getting your products directly from Stoner or from your local distributor, we’ll make sure you get the right product at the right place at the right time. Stoner products are available worldwide.